Privacy Policy

1. Information We Collect

1.1 Personal Information

When you use Bingo Mania, we may collect the following types of personal information:

• Account Information: Name, email address, date of birth, username, and password
• Contact Information: Phone number, mailing address (required for payment processing)
• Identity Verification: Government-issued ID, Social Security Number (last 4 digits), or other verification documents as required by law
• Payment Information: Credit card details, bank account information, payment processor account details, and transaction history
• Withdrawal Information: Payment method preferences, withdrawal requests, and payment history
• Profile Information: Profile picture, preferences, and settings

1.2 Automatically Collected Information

We automatically collect certain information when you use our app:

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Data: Game play history, features used, time spent in app, interaction with other users
• Location Data: Approximate geographic location based on IP address (to comply with regional gaming regulations)
• Log Information: IP address, browser type, access times, pages viewed, crash reports
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from:

• Payment processors and financial institutions
• Identity verification services
• Social media platforms (if you connect your accounts)
• Analytics providers
• Fraud prevention services

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Provision

• Create and manage your account
• Provide access to Bingo Mania games and features
• Process in-app purchases and transactions
• Process withdrawal requests and payments to you
• Maintain game history and statistics
• Enable social features and player interactions

2.2 Payment Processing and Withdrawals

• Verify your identity for payment purposes
• Process deposits and withdrawals
• Prevent fraud and unauthorized transactions
• Comply with anti-money laundering (AML) regulations
• Maintain transaction records as required by law
• Resolve payment disputes

2.3 Legal Compliance

• Verify that users meet age requirements (18+)
• Comply with gambling and gaming regulations
• Meet tax reporting obligations
• Respond to legal requests and prevent illegal activities
• Enforce our Terms of Service

2.4 Communication

• Send transaction confirmations and receipts
• Provide customer support
• Send important service updates and notifications
• Deliver promotional offers (with your consent)

2.5 Improvement and Analytics

• Analyze usage patterns and trends
• Improve game features and user experience
• Develop new features and services
• Conduct research and analytics

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: To process payments, deposits, and withdrawals
• Identity Verification Services: To verify your identity and prevent fraud
• Cloud Storage Providers: To securely store data
• Customer Support Tools: To provide support services
• Analytics Providers: To analyze app usage and performance

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety
• Enforce our Terms of Service
• Investigate fraud or security issues
• Comply with tax reporting requirements

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Security

We take the security of your personal information seriously and implement industry-standard security measures:

• Encryption: All sensitive data, including payment information, is encrypted using SSL/TLS technology
• Secure Storage: Data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to personal information
• Regular Audits: We conduct regular security audits and assessments
• PCI DSS Compliance: Payment card data is handled in accordance with PCI DSS standards
• Monitoring: We monitor for suspicious activities and security threats

5. Your Privacy Rights

5.1 General Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

5.2 California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights

5.3 Nevada Residents

Nevada residents have the right to opt-out of the sale of certain personal information. We do not sell personal information as defined under Nevada law.

5.4 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us at:

We will respond to your request within 30 days (or as required by applicable law).

6. Children's Privacy

Our app complies with the Children's Online Privacy Protection Act (COPPA). If we discover that we have inadvertently collected personal information from a child under 18, we will:

• Delete the information as quickly as possible
• Terminate the child's account
• Not use the information for any purpose

If you believe we have collected information from a child under 18, please contact us immediately at privacy@bingomania.com.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax records, transaction history)
• Resolve disputes and enforce agreements
• Prevent fraud and maintain security

Specific Retention Periods:

• Account Information: Retained while your account is active and for 7 years after account closure
• Transaction Records: Retained for 7 years as required by financial regulations
• Identity Verification Documents: Retained for 7 years as required by AML regulations
• Marketing Communications: Retained until you opt-out or for 2 years of inactivity
• Technical Logs: Retained for 90 days unless needed for security or legal purposes

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from your country's laws.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by regulatory authorities
• Privacy Shield certification (where applicable)
• Other legally recognized transfer mechanisms

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

9.1 Types of Cookies We Use

• Essential Cookies: Required for the app to function properly
• Performance Cookies: Help us understand how users interact with our app
• Functionality Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant advertisements (with your consent)

9.2 Managing Cookies

You can control cookies through your device settings. However, disabling certain cookies may limit your ability to use some features of our app.

10. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Marketing Communications

With your consent, we may send you promotional emails, push notifications, and other marketing communications about:

• New games and features
• Special promotions and bonuses
• Tournaments and events
• Tips and gaming news

Opt-Out: You can opt-out of marketing communications at any time by:

• Clicking "unsubscribe" in our emails
• Adjusting notification settings in the app
• Contacting us at privacy@bingomania.com

Note: You cannot opt-out of transactional communications related to your account or payments.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy in the app
• Sending you an email notification
• Displaying a prominent notice in the app

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Dispute Resolution

If you have a complaint about our privacy practices, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may:

• File a complaint with your local data protection authority
• Seek resolution through binding arbitration as described in our Terms of Service

15. State-Specific Disclosures

15.1 California "Shine the Light" Law

California residents may request information about our disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

15.2 Do Not Track Signals

Some browsers have a "Do Not Track" feature. Currently, we do not respond to "Do Not Track" signals because there is no industry standard for how to respond to such signals.

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